Terms and Conditions – Supply of Goods and Services
Terms and Conditions – Supply of Goods and Services
Date: 1 June 2026
The Customer’s attention is particularly drawn to the provisions of clause 11 (Limitation of liability).
“Business Day” means a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business
“Business Hours” means the period from 9.00 am to 5.00 pm on any Business Day.
“Commencement Date” has the meaning given in clause 2.2.
“Conditions” means these terms and conditions as amended from time to time in accordance with clause 17.8.
“Contract” means the contract between the Supplier and the Customer for the supply of Goods or Services or Goods and Services in accordance with these Conditions.
“control” has the meaning given in section 1124 of the Corporation Tax Act 2010, and the expression change of control shall be interpreted accordingly.
“Customer” means the person or firm who purchases the Goods or Services or Goods and Services from the Supplier
“Deliverables” means the deliverables set out in the Order produced by the Supplier for the Customer.
“Delivery Location” has the meaning given in clause 4.2.
“EXW” means Ex Works in accordance with the Incoterms 2020.
“Force Majeure Event” means an event, circumstance or cause beyond a party’s reasonable control.
“Goods” means the goods (or any part of them) set out in the Order.
“Goods Specification” means any specification for the Goods, including any relevant plans or drawings, that is agreed in writing by the Customer and the Supplier.
“Incoterms 2020” means the international standardised set of trade terms published by the International Chamber of Commerce.
“Intellectual Property Rights” means patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
“Losses” means all liabilities, damages, losses (including loss of profits, loss of business, loss of reputation, loss of savings and loss of opportunity), fines, expenses and costs (including all interest, penalties, legal costs (calculated on a full indemnity basis) and reasonable professional costs and expenses).
“Order” means the Customer’s order for the supply of Goods or Services or Goods and Services, or acceptance of an Offer as set out in the Customer’s purchase order form, the Customer’s written acceptance of the Supplier’s quotation, or overleaf, as the case may be.
“Services” means the services, including any Deliverables, supplied by the Supplier to the Customer as set out in the Service Specification.
“Service Specification” means the description or specification for the Services provided in writing by the Supplier to the Customer.
“Supplier” means Castlet Ltd registered in England and Wales with company number 03729745.
“Supplier Materials” has the meaning given in clause 8.1.7.
“Warranty Period” has the meaning given in clause 5.1.
- The Customers acceptance of an Offer or placing of an Order by the Customer, constitutes their acceptance to purchase Goods or Services or Goods and Services from the Supplier in accordance with these Conditions, at which point, and on which date the Contract shall come into existence (Commencement Date).
- To the extent that the Goods are to be manufactured in accordance with a Goods Specification supplied by the Customer, the Customer shall indemnify the Supplier in accordance with clause 12. This clause 3.2 shall survive termination of the Contract.
- The Supplier shall ensure that each delivery of the Goods is accompanied by a delivery note that shows the date of the Order, all relevant Customer and Supplier reference numbers, the type and quantity of the Goods (including the code number of the Goods, where applicable), special storage instructions (if any) and, if the Goods are being delivered by instalments, the outstanding balance of Goods remaining to be delivered.
- Where the Customer collects the Goods in accordance with clause 4.3, the Customer is deemed to have accepted the Goods within 48 hours of collection.
the Supplier shall, at its option and to the extent that it agrees that such Goods do not comply with the warranty set out in clause 5.1, repair or replace the defective Goods, or refund the price of the defective Goods in full.
- the Customer makes any further use of such Goods after giving a notice in accordance with clause 5.2;
- Except as provided in this clause 5, the Supplier shall have no liability to the Customer in respect of the Goods’ failure to comply with the warranty set out in clause 5.1.
- Title to the Goods shall not pass to the Customer until the Supplier receives payment in full (in cash or cleared funds) for the Goods in respect of which payment has become due, in which case title to the Goods shall pass at the time of payment of all such sums.
and time for payment shall be of the essence of the Contract.
- If the Customer fails to make a payment due to the Supplier under the Contract by the due date, then, without limiting the Supplier’s remedies under clause 12, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 9.7 will accrue each day at 8% a year above the Barclay Bank plc base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
- The Supplier grants to the Customer, or shall procure the direct grant to the Customer of, a fully paid-up, worldwide, non-exclusive, royalty-free, non-transferable and non-sublicensable licence of all such Intellectual Property Rights in the Deliverables as may be required for the purpose of but only to the extent necessary to receive the full benefit of the Services and the Deliverables in its business. The licence granted pursuant to this clause 10.2 excludes the use of any Intellectual Property Rights for adapting, modifying, amending, reverse engineering, or reinstating any Deliverables or any other assets otherwise than to the extent provided for within the Services.
- The limits and exclusions in this clause 11 reflect the insurance cover the Supplier has been able to arrange. The Customer is responsible for making its own arrangements for the insurance of any excess liability.
- References to liability in this clause 11 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence) or otherwise.
- Subject to clause 11.3, the Supplier’s total liability to the Customer shall not exceed the total price paid for the Goods or the Services (whichever is applicable) under the Contract.
- Subject to clause 11.3, the following types of loss are wholly excluded:
- The Supplier has given commitments as to compliance of the Goods and Services with relevant specifications in clause 5 and clause 7. In view of these commitments, the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
- The Customer shall indemnify the Supplier against all Losses incurred by the Supplier as a result of any claim by a third party:
- that actually or allegedly infringes the Intellectual Property Rights of any third party where Goods are supplied by the Supplier to the Customers specification in accordance with clause 3; or
- arising out of or in connection with the Customer or its end-client modifying, altering or otherwise making changes to the Goods.
- The indemnities in clause 12.1 apply whether or not the Customer has been negligent or at fault.
- Force Majeure Event means any circumstance not within a party’s reasonable control including but not limited to:
- acts of God, floor, drought, earthquake or other natural disaster;
- epidemic or pandemic;
- terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
- nuclear, chemical or biological contamination or sonic boom;
- any law or action taken by a government or public authority, including imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;
- collapse of a building, fire, explosion or accident;
- non-performance by suppliers or sub-contractors (other than by Affiliates of the party seeking to rely on this clause); and
- interruption or failure of utility service.
- For so long as the Affected Party’s liability in relation to any of its obligations is suspended under Clause 16.2, the other party shall not be liable for any failure or delay in performing its corresponding obligations.
- The Affected Party shall keep the other party informed of its endeavours under Clause 16.4 and their outcome promptly on request.
- Notices.
- Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Contract. If any provision or part provision of the Contract is deemed deleted under this clause 17.3the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the commercial result of the original provision.
