Castlet’s emergency callout service is delivered by qualified technical engineers who can support both Castlet and non-Castlet systems.  

Every callout is handled by an experienced technical engineer with the expertise to diagnose and resolve issues efficiently. Through remote assistance, we work closely with your on-site team to identify the issue and prove an in-depth solution to prevent further downtime. 

This may be a temporary solution that your on-site team can fix themselves, working closely with our engineers to ensure safety at every stage. Where further intervention is needed, we will send an engineer to your site as soon as possible to carry out the required works. 

For an immediate response, reach out to our team on +44 (0) 1522 876 700 or email info@castletltd.com. 

Our emergency callout service is available to all customers around the world. We work with companies in sectors including power generation, military aerospace, mineral, glass and nuclear. For a full list of the sectors we support, visit our sectors page. 

Our experienced team of engineers will conduct in-depth diagnostics to find the correct solution, regardless of the sector. 

Our emergency services cover controller failures, control panel faults, SCADA system issues, earthing problems, transformer issues and much more. 

We also provide on-site training, so your team feels confident monitoring equipment, recognising early warning signs, and knowing what support is available when it is needed. 

While emergencies cannot always be avoided, many can be prevented through effective maintenance and proactive support. 

Castlet recommends regular inspections to identify faults and ageing equipment before they lead to failure. 

During our emergency callout process, we always recommend a follow-up on site visit to fully diagnose an issue and provide an in-depth solution to prevent future problems that could cause downtime. 

Additionally, Castlet consults with customers to develop maintenance plans that prevent costly emergencies and down time.  

We tailor our emergency callout service to the client and their situation. Our expert engineers work with the on site team to diagnose the issue and come up with a solution that will both quickly fix the problem and benefit your business in the long-term. 

Through partnering with Castlet, you have access to: 

Get in touch with us today to build a maintenance plan for your industrial or aerospace equipment and mitigate against future challenges.