Terms and Conditions – Supply of Goods and Services

Terms and Conditions – Supply of Goods and Services

Date: 1 June 2026

The Customer’s attention is particularly drawn to the provisions of clause 11 (Limitation of liability).

  1. DEFINITIONS:
    “Business Day” means a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business
    “Business Hours” means the period from 9.00 am to 5.00 pm on any Business Day.
    “Commencement Date” has the meaning given in clause 2.2.
    “Conditions” means these terms and conditions as amended from time to time in accordance with clause 17.8.
    “Contract” means the contract between the Supplier and the Customer for the supply of Goods or Services or Goods and Services in accordance with these Conditions.
    “control” has the meaning given in section 1124 of the Corporation Tax Act 2010, and the expression change of control shall be interpreted accordingly.
    “Customer” means the person or firm who purchases the Goods or Services or Goods and Services from the Supplier
    “Deliverables” means the deliverables set out in the Order produced by the Supplier for the Customer.
    “Delivery Location” has the meaning given in clause 4.2.
    “EXW” means Ex Works in accordance with the Incoterms 2020.
    “Force Majeure Event” means an event, circumstance or cause beyond a party’s reasonable control.
    “Goods” means the goods (or any part of them) set out in the Order.
    “Goods Specification” means any specification for the Goods, including any relevant plans or drawings, that is agreed in writing by the Customer and the Supplier.
    “Incoterms 2020” means the international standardised set of trade terms published by the International Chamber of Commerce.
    “Intellectual Property Rights” means patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
    “Losses” means all liabilities, damages, losses (including loss of profits, loss of business, loss of reputation, loss of savings and loss of opportunity), fines, expenses and costs (including all interest, penalties, legal costs (calculated on a full indemnity basis) and reasonable professional costs and expenses).
    “Order” means the Customer’s order for the supply of Goods or Services or Goods and Services, or acceptance of an Offer as set out in the Customer’s purchase order form, the Customer’s written acceptance of the Supplier’s quotation, or overleaf, as the case may be.
    “Services” means the services, including any Deliverables, supplied by the Supplier to the Customer as set out in the Service Specification.
    “Service Specification” means the description or specification for the Services provided in writing by the Supplier to the Customer.
    “Supplier” means Castlet Ltd registered in England and Wales with company number 03729745.
    “Supplier Materials” has the meaning given in clause 8.1.7.
    “Warranty Period” has the meaning given in clause 5.1.
      • Delivery of the Goods is completed on the Supplier notifying the Customer that the Goods are available forloading at the Delivery Location.
        • Where the Customer collects the Goods in accordance with clause 4.3,  the Customer is deemed to have accepted the Goods within 48 hours of collection.
      • the Supplier shall, at its option and to the extent that it agrees that such Goods do not comply with the warranty set out in clause 5.1, repair or replace the defective Goods, or refund the price of the defective Goods in full.

        • TITLE AND RISK
        • CHARGES AND PAYMENT
        • and time for payment shall be of the essence of the Contract.

          • LIMITATION OF LIABILITY
            • The limits and exclusions in this clause 11 reflect the insurance cover the Supplier has been able to arrange.  The Customer is responsible for making its own arrangements for the insurance of any excess liability.
            • References to liability in this clause 11 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence) or otherwise.
            • Subject to clause 11.3, the Supplier’s total liability to the Customer shall not exceed the total price paid for the Goods or the Services (whichever is applicable) under the Contract.
            • This clause 11 shall survive termination of the Contract.
            • INDEMNITY
              • The indemnities in clause 12.1 apply whether or not the Customer has been negligent or at fault.
              • If the Customer does not assume control over the defence of a claim promptly following receipt of notice, the Supplier may defend the Claim in any way it deems appropriate at the Customers expense.
              • TERMINATION
              • FORCE MAJEURE
                • Force Majeure Event means any circumstance not within a party’s reasonable control including but not limited to:
                  • acts of God, floor, drought, earthquake or other natural disaster;
                  • epidemic or pandemic;
                  • terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
                  • nuclear, chemical or biological contamination or sonic boom;
                  • any law or action taken by a government or public authority, including imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;
                  • collapse of a building, fire, explosion or accident;
                  • non-performance by suppliers or sub-contractors (other than by Affiliates of the party seeking to rely on this clause); and
                  • interruption or failure of utility service.
                • For so long as the Affected Party’s liability in relation to any of its obligations is suspended under Clause 16.2, the other party shall not be liable for any failure or delay in performing its corresponding obligations.
                • The Affected Party shall keep the other party informed of its endeavours under Clause 16.4 and their outcome promptly on request.
                • If the Affected Party has not resumed full performance of any obligations suspended under clause 16.2 within 90 days after giving notice of the start of the Force Majeure Event, the other party may terminate this agreement by giving not less than seven days’ written notice to the Affected Party.
                • GENERAL
                • The parties agree that the tribunal shall consist of one arbitrator and in default of agreement on the arbitrator to be appointed, the appointing authority shall be the London Court of International Arbitration (LCIA). The seat of arbitration shall be London. The law governing the arbitration shall be English law and the language of the arbitration shall be English.
                  • Governing law.  The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
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